Question 1

What are Background-Check.com's customer support hours?

Accepted Answer

Customer support is available Monday through Friday, 8:00 AM to 5:00 PM Pacific Time. You can reach us by phone at 1-(888)-717-3223 or through our online contact form.

Question 2

How do I cancel my background check order?

Accepted Answer

Since Background-Check.com operates on a pay-per-search model with no subscription, there is no recurring charge to cancel. For questions about individual charges, contact customer support at 1-(888)-717-3223.

Question 3

How do I dispute inaccurate information in a report?

Accepted Answer

Background-Check.com is not a Consumer Reporting Agency under the FCRA, so FCRA dispute rights do not apply to our service. For errors in official public records, contact the court or agency that issued the original record. For account-related issues, contact our support team.

Question 4

How long does it take to receive results?

Accepted Answer

Results are delivered instantly after you complete your search. Our system queries the database in real time and returns available records within seconds.

Question 5

Is there a phone number for Background-Check.com?

Accepted Answer

Yes. You can reach Background-Check.com customer support by calling 1-(888)-717-3223, Monday through Friday, 8:00 AM to 5:00 PM Pacific Time.

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